Our dedicated teams provide direct support across sales, technical consultation, project development, and after-sales services. With our industry experience and engineering capabilities, we help customers move confidently from initial requirements to successful production.
We provide detailed information about our machines, including technical specifications, capacities, configurations, and suitable applications.
We work closely with our customers to understand their products, processes, and production requirements and provide technical guidance for the most suitable solution.
We support our customers throughout their projects, from initial planning and equipment selection to process integration, line design, and implementation.
We continue to support our customers after delivery with installation, commissioning, spare parts, maintenance, troubleshooting, and ongoing technical assistance.
Yes. We welcome customers to visit our production facility in Denizli, Türkiye, and experience Özstar firsthand. During your visit, you can see our machinery and manufacturing capabilities, observe machines in operation, and meet our team to discuss your product, process, and production requirements.
Yes. We provide our customers with the necessary technical documentation and machine information throughout the purchasing process. Relevant technical specifications and documentation are shared before and after the purchase.
Yes. We provide technical support during the installation and commissioning of our machinery. Our team assists with the start-up process to help ensure that the equipment is correctly installed, commissioned, and ready for production.
Özstar machines are provided with a two-year warranty. The warranty covers the machine according to the applicable warranty terms and conditions provided with the equipment and agreed upon with the customer.
Yes. We continue to support our customers after delivery and throughout the lifetime of their equipment. Spare parts are available for purchase after the two-year warranty period, and our team remains available to provide support when required.
Yes. Our after-sales team provides maintenance and troubleshooting support for Özstar machinery. We assist our customers in identifying technical issues, maintaining equipment performance, and resolving operational problems to help keep their production running reliably.
