Privacy Policy
Privacy Policy
Last updated: 19 June 2026
Ozstar Makina respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect information submitted through our website, Facebook and Instagram lead forms, contact forms, email, phone, WhatsApp and other communication channels.
1. Who We Are
Ozstar Makina is a company that provides roasting and processing machines for nuts, coffee, seeds, snacks and related food production applications.
Company name: Özstar Makina
Email: info@ozstarmakina.com
Phone / WhatsApp: +90 (258) 371 26 76
Address: Bozburun Mh. 7050 Sk. No:19 Merkezefendi/DENİZLİ
Website: https://www.ozstarmakina.com/en
For the purposes of this Privacy Policy, Ozstar Makina is the data controller of the personal information you provide to us.
2. Information We Collect
When you contact us, complete a Facebook or Instagram lead form, submit a website form, request a quote, request a catalog or communicate with us by phone, email or WhatsApp, we may collect the following information:
- Full name
- Company name
- Email address
- Phone number / WhatsApp number
- Machine type you are interested in
- Product you want to process
- Required production capacity
- Project details
- Any message or additional information you choose to provide
We may also collect basic technical information when you visit our website, such as browser type, device type, IP address, pages visited and interaction data, depending on the tools and cookies used on our website.
3. How We Use Your Information
We use your information to:
- Respond to your machine quote request
- Contact you by phone, WhatsApp or email
- Send price offers
- Send technical details
- Send product catalogs
- Recommend suitable machines or production lines
- Understand your required machine type, product, capacity and delivery country
- Provide sales support and customer service
- Follow up about your inquiry
- Improve our website, advertising, products and services
- Keep business records related to inquiries and customer communication
- Comply with legal obligations when required
4. Meta Lead Forms
If you submit your information through a Facebook or Instagram lead form, your information will be sent to Ozstar Makina through Meta’s lead form system.
We will use this information only to respond to your machine inquiry, send requested business information, prepare price and technical offers, and follow up about your request.
5. Legal Basis for Processing
Where required by applicable law, we process your personal information based on one or more of the following legal reasons:
- Your consent when you submit a form or contact us
- Our legitimate business interest in responding to your inquiry
- Taking steps before entering into a business relationship or contract
- Performing a contract, if you become a customer
- Complying with legal obligations
6. Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary with:
- Our internal sales, technical and support teams
- Service providers that help us manage leads, email, website forms, advertising or customer communication
- Logistics, delivery, customs or technical service partners when needed for your request
- Professional advisers, such as accountants or legal advisers, when required
- Public authorities or legal authorities if required by law
All third parties are expected to handle your information securely and only for the purpose for which it was shared.
7. International Data Processing
Because we may use services such as Meta, email providers, website hosting providers, CRM tools, analytics tools and WhatsApp, your information may be processed or stored in countries outside your own country.
We take reasonable steps to protect your personal information when it is processed or transferred internationally.
8. Data Retention
We keep your personal information only as long as necessary for the purposes described in this Privacy Policy.
For sales inquiries and quote requests, we may keep your information for up to 24 months in order to follow up, provide offers, manage business records and respond to future communication, unless a longer period is required by law or you ask us to delete your information earlier.
9. Your Rights
Depending on your country and applicable data protection laws, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Object to certain processing activities
- Request restriction of processing
- Withdraw your consent where processing is based on consent
- Ask how your information is used and shared
To make a privacy request, please contact us using the contact details below.
Email: info@ozstarmakina.com
Phone / WhatsApp: +90 (258) 371 26 76
Address: Bozburun Mh. 7050 Sk. No:19 Merkezefendi/DENİZLİ
10. Data Security
We take reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of online transmission or electronic storage is completely secure. We work to protect your information, but we cannot guarantee absolute security.
11. Cookies and Website Tools
Our website may use cookies or similar technologies to improve website performance, understand visitor activity, measure advertising results and improve user experience.
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
12. Marketing Communication
If you contact us or submit a lead form, we may contact you about your machine inquiry, quote request, catalog request, technical details or related products and services.
You can ask us to stop contacting you at any time by replying to our email or contacting us directly.
13. Children’s Privacy
Our products and services are intended for businesses and adults. We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will change the “Last updated” date at the top of this page.
15. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Ozstar Makina
Email: info@ozstarmakina.com
Phone / WhatsApp: +90 (258) 371 26 76
Address: Bozburun Mh. 7050 Sk. No:19 Merkezefendi/DENİZLİ
Website: https://www.ozstarmakina.com/en
